Terms & Conditions

Annie’s Heritage Suites – Paramaribo, Suriname

These Terms & Conditions apply to reservations and stays at Annie’s Heritage Suites. By making a reservation and/or staying at the property, the guest agrees to these Terms & Conditions, together with the rate conditions, cancellation policy, house rules and other conditions applicable to the reservation.

1. Reservations and Guest Identification
A reservation is confirmed once all required booking information has been provided and the applicable payment requirements have been met.
Prepayment and pre-arrival identification are mandatory for all reservations, unless different arrangements have been expressly agreed in writing.
Before check-in, the primary guest must provide a valid government-issued identification document, such as a passport or national identity card. Identification may also be requested from other occupants where reasonably required for security, legal, regulatory or booking-verification purposes.
The identification details must correspond with the guest information provided for the reservation.
Annie’s Heritage Suites reserves the right to refuse or postpone access to the accommodation if the required payment or identification has not been received or cannot reasonably be verified.
Check-in information, access codes or keys will only be released after the required prepayment and pre-arrival identification requirements have been completed.
Reservations made under separately agreed corporate or business arrangements may be subject to different identification, payment and invoicing conditions.

2. Rates and Payment
Rates are shown in the currency indicated at the time of booking.
Full prepayment is required before check-in, unless different payment conditions have been expressly agreed in writing.
The applicable accommodation rate, payment deadline, included services and any additional charges are stated in the booking confirmation or offer.
Failure to make the required payment within the stated period may result in cancellation of the reservation.
Additional services and costs incurred during the stay may be charged separately.
Where a booking is made through a third-party booking platform, the payment conditions applicable to that reservation may apply.

3. Cancellation, No-Show and Early Departure
The cancellation policy applicable to the reservation is stated in the booking confirmation, offer or booking platform used to make the reservation.
Cancellation charges may apply depending on the rate selected and the time at which the reservation is cancelled.
Non-refundable reservations are not eligible for a refund except where required by applicable law.
In the event of a no-show or early departure, charges will be applied in accordance with the conditions applicable to the reservation.
Where a reservation has been made through a third-party booking platform, the cancellation conditions associated with that reservation and platform will apply.

4. Check-in and Check-out
Check-in and check-out times are communicated in the booking confirmation or pre-arrival information.
Early check-in and late check-out are subject to availability and may incur an additional charge.
Guests must follow the provided self check-in, access and security instructions.
Access codes, keys and other security information are personal to the guest and must not be shared with unauthorized persons.
Guests must return keys or other physical access devices in accordance with the check-out instructions.
Lost keys or access devices and any necessary replacement or security costs may be charged to the guest.

5. Occupancy and Visitors
The accommodation may only be occupied by the number of guests included in the reservation.
Additional occupants or overnight guests require prior approval and may result in an additional charge.
Visitors must comply with the property rules and must not cause nuisance or interfere with the privacy, safety or enjoyment of other guests, neighbours or staff.
The person making the reservation is responsible for ensuring that all occupants and visitors admitted by them comply with these Terms & Conditions and the applicable house rules.
Annie’s Heritage Suites is an adults-only property, unless expressly agreed otherwise in writing.
Subletting, transferring the accommodation to another person or allowing an unauthorized person to use the accommodation is not permitted.

6. House Rules and Guest Conduct
Guests are expected to respect the accommodation, property, other guests, neighbours and staff.
Annie’s Heritage Suites is a non-smoking property. Smoking is not permitted inside the accommodation.
Excessive noise, parties, events, illegal activities, threatening or abusive behaviour and conduct that causes nuisance, damage or safety concerns are not permitted.
Pets are not permitted unless expressly approved in writing before arrival.
Open flames, candles and other activities that create an unreasonable fire or safety risk are not permitted inside the accommodation.
The accommodation may not be used for parties, events, commercial activities, professional photo or video productions, or other purposes materially different from normal accommodation use without prior written permission.
Guests must comply with reasonable instructions provided by property management relating to safety, security, maintenance and use of the accommodation.
Detailed house rules and safety instructions provided before or during the stay form part of the conditions of occupancy.
Serious or repeated violations may result in termination of the stay and removal from the property, subject to applicable law. In such circumstances, the guest is not automatically entitled to a refund.

7. Property, Outdoor Areas and Swimming Pool
Guests may use the facilities made available as part of their reservation.
The swimming pool and guest facilities are exclusively available to registered guests with a confirmed reservation. They are not open to the general public or to visitors who are not included in the reservation, unless prior permission has been granted by property management.
The swimming pool and outdoor areas must be used responsibly and in accordance with any safety instructions provided.
Use of the swimming pool and other facilities is at the guest’s own risk to the extent permitted by applicable law.
Guests must not interfere with safety equipment, security systems, technical installations or property equipment.
Facilities may occasionally be temporarily unavailable because of maintenance, repairs, safety requirements, utility interruptions or circumstances outside our reasonable control.

8. Housekeeping, Linen and Towels
Standard housekeeping is provided according to the conditions applicable to the reservation.
Additional housekeeping, linen changes, laundry and other services may be available for an additional fee.
Guests are expected to maintain the accommodation in a reasonable condition during their stay and to leave it in a reasonably clean condition upon departure.
Normal housekeeping is included where stated in the reservation.
Extraordinary cleaning resulting from excessive soiling, misuse, smoking or other circumstances beyond normal accommodation use will be charged to the responsible guest.

9. Damage, Loss and Additional Costs
Guests are responsible for damage, loss and additional costs caused by the guest, other occupants of the accommodation or visitors admitted by the guest during the stay.
•    damage to the studio, furniture, fixtures, appliances, equipment, swimming pool or outdoor facilities;
•    damaged or missing linen, towels, keys, access devices or other property;
•    damage caused by misuse, negligence or failure to follow reasonable property instructions;
•    damage or cleaning costs resulting from smoking or other prohibited activities;
•    extraordinary cleaning required as a result of excessive soiling or misuse;
•    call-out, repair and replacement costs resulting from damage caused during the stay; and
•    reasonable loss of rental income where the accommodation cannot reasonably be made available to subsequent guests as a direct result of damage caused during the stay.
The reasonable costs of repairing or replacing damaged or lost property, extraordinary cleaning and other directly resulting costs will be charged to the responsible guest.
Where appropriate, Annie’s Heritage Suites may document damage or additional costs using photographs, video, cleaning reports, invoices, repair quotations or other reasonable supporting information.
Guests must report damage, breakage, loss or malfunction as soon as reasonably possible after becoming aware of it.
Normal wear and tear and defects not caused by the guest will not be charged to the guest.

10. Personal Belongings and Lost Property
Guests are responsible for their personal belongings during their stay.
Annie’s Heritage Suites is not responsible for loss, theft or damage to personal property except where liability cannot legally be excluded.
Guests should take reasonable precautions to secure valuables and ensure that doors and access points are properly secured when leaving the accommodation.
Personal property left behind after check-out may be retained for a reasonable period. Guests are responsible for any packaging, postage, courier or other costs associated with returning lost property.
Items that remain unclaimed after a reasonable retention period may be disposed of or donated where appropriate.

11. Internet and Utilities
Internet access and normal use of utilities are included where stated in the reservation.
Internet availability and speed may be affected by telecommunications providers, outages, maintenance or other circumstances outside our reasonable control.
For extended stays or reservations where specifically stated, utilities may be subject to a reasonable fair-use policy.
Unusually high or excessive consumption beyond an agreed fair-use allowance may be charged separately where this forms part of the applicable booking conditions.

12. Maintenance and Access
Guests must report defects, leaks, damage or other maintenance issues as soon as reasonably possible.
Property management may require reasonable access to the accommodation for housekeeping, maintenance, repairs, inspections, pest control, safety measures or other legitimate operational requirements.
Except in emergencies or where immediate access is reasonably necessary to prevent damage or address a safety or security issue, reasonable efforts will be made to inform the guest in advance.
Guests must not carry out repairs, modifications or alterations to the accommodation or its installations without prior approval.

13. Optional and Additional Services
Additional services may be available on request, including airport transfers, transportation, additional housekeeping, laundry and other guest services.
Availability and prices will be confirmed separately.
Some optional services may be provided by independent third parties. Where applicable, the third party may have its own terms and conditions.
Charges for additional services may be collected before delivery of the service or added to the guest’s account where agreed.

14. Safety and Security
Guests must comply with reasonable safety and security instructions.
Security cameras may be used in appropriate exterior and common areas for security and property-management purposes.
Cameras are not installed inside private guest accommodation or other areas where guests reasonably expect privacy.
Guests must immediately report lost keys or access devices, suspected unauthorized access, security concerns or other circumstances that could compromise the safety of the property.
Access codes and other security credentials must not be disclosed to unauthorized persons.

15. Identification and Personal Data
Guest identification and other personal information may be collected and processed for purposes including:
•    verifying the identity of guests;
•    preventing fraud and unauthorized access;
•    managing reservations and accommodation;
•    processing payments;
•    maintaining guest and property security; and
•    complying with applicable legal and regulatory requirements.
Personal information is handled in accordance with the Annie’s Heritage Suites Privacy Policy.
Guests should not send identification documents through unsecured communication channels unless specifically instructed to do so.

16. Complaints and Problems During the Stay
If a guest experiences a problem with the accommodation, facilities or services, the guest should notify property management as soon as reasonably possible during the stay.
Guests should provide Annie’s Heritage Suites with a reasonable opportunity to investigate and, where possible, resolve the problem.
Where a problem could reasonably have been resolved during the stay, failure to report it within a reasonable time may be taken into account when assessing a subsequent request for compensation or refund.
This provision does not affect any rights that cannot be limited under applicable law.

17. Outstanding Amounts
Any amounts due in connection with the reservation, stay, additional services, damage, extraordinary cleaning or other charges must be paid within the payment period stated on the relevant invoice or payment request.
If an amount remains unpaid after it has become due, Annie’s Heritage Suites may take reasonable steps to recover the outstanding amount.
Reasonable collection and legal costs may be recovered from the responsible guest to the extent permitted by applicable law.

18. Liability
Annie’s Heritage Suites will exercise reasonable care in providing the accommodation and agreed services.
We are not responsible for interruptions, inconvenience or losses resulting from circumstances outside our reasonable control, including utility failures, telecommunications outages, severe weather, governmental measures or failures by third-party service providers.
Guests remain responsible for their own conduct and for taking reasonable precautions during their stay.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Force Majeure
Annie’s Heritage Suites is not liable for failure or delay in performing obligations where this results from circumstances reasonably beyond our control.
Such circumstances may include severe weather, natural disasters, fire, major utility failures, governmental measures, civil disturbance, epidemics, transport disruption or other events that could not reasonably have been prevented.
Where such circumstances materially affect a reservation, we will seek a reasonable solution taking into account the nature and duration of the disruption and the applicable booking conditions.

20. Third-Party Booking Platforms
Reservations made through online travel agencies or other third-party booking platforms may also be subject to the terms, payment conditions and cancellation policies applicable to the relevant reservation.
Where a booking-specific rate, payment or cancellation condition has been expressly agreed through a booking platform, that booking-specific condition applies to the relevant reservation.
These Terms & Conditions continue to apply to the guest’s occupancy and use of the accommodation, including guest conduct, security, damage and use of the property, insofar as they do not conflict with binding booking-specific conditions.

21. Corporate and Business Reservations
Reservations made under a separately agreed corporate, relocation or business accommodation agreement may be subject to different commercial terms.
Where such terms have been expressly agreed in writing, those specific terms will apply to the extent that they differ from these Terms & Conditions.
Individual guests remain responsible for complying with the applicable house rules, safety requirements and reasonable property instructions.

22. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The version applicable to a reservation is generally the version in effect when the reservation is confirmed, together with any booking-specific conditions or subsequent amendments expressly agreed in writing.

23. Contact
For questions regarding a reservation or these Terms & Conditions, please use our contactform below.

Annie’s Heritage Suites
Paramaribo, Suriname